Booking Terms & Conditions


In these Conditions:-

“The Owner” means the owner of the property. “The Client” means the person making the booking and, where appropriate, includes the members of his party, “The Property” and “The Accommodation” mean the house let to the Client.

Bookings will only be accepted on receipt of the Owner’s properly completed booking form and a deposit of one-third of the total payable in respect of the booking as shown on the booking form (excluding the Security Deposit where applicable). Bookings made within eight weeks of the start of the holiday must be accompanied by the full amount payable in respect of the booking (plus the Security Deposit where applicable).

3.1 The date on which the balance is payable will be set out in the booking confirmation but, in any event, must be paid to the Owner not later than eight weeks before the holiday is due to commence (“the due date”);

3.2 The deposit will be accepted in part payment of the total payable in respect of the booking. If the balance of the total payable is not paid in full by the due date, the Owner shall be entitled to cancel the booking without notice to the Client and without incurring any liability to the Client in respect of any loss or damage following such cancellation. The cancellation will be deemed to have been made by the Client and the provisions of Clause 4 shall apply in such case.

4.1 In the event of cancellation of the booking by the Client the total payable in respect of the holiday will remain due (excluding the Security Deposit and any charge for extra facilities such as central heating). If the Owner is able to re-let the accommodation for the relevant period (or any part of it) the Owner will refund to the Client seventy-five per cent of any amount received in respect of the re-letting (excluding the Security Deposit and any amount received for extra facilities);

4.2 Whilst all bookings are accepted in good faith, in the extremely unlikely event of any occurrence making it necessary for the Owner to cancel the booking, the Owner’s liability shall be limited to the immediate return in full of all monies paid by the Client in respect of the booking.

A Security Deposit is payable to the Owner to cover losses, damage and additional cleaning charges if the Property is left in an unsatisfactory condition. Charges for extra services provided by the Owner such as the provision of groceries, fuel, etc, may also be deducted from this Deposit if not settled locally before the end of the holiday.

This Deposit, less any charges will normally be refunded within fourteen days of the end of the tenancy except in those cases where an estimate has to be obtained for the cost of repairs or replacement.

The Client is liable for the full amount of any damage and the Client’s liability is not limited to the amount of the Security Deposit.

Any dispute about deductions from the Security Deposit must be taken up with the Owner direct.

6.1 The Property will be available for occupation by the Client and members of his party only and shall be used solely for the purpose of a holiday within the meaning of Section 9 of the Rent Act 1977;

6.2 In no circumstances may the period booked be exceeded unless written permission has been given by the Owner and the Client will be liable for all additional charges in respect of such extension;

6.3 The total number of persons shall not exceed the number stated on the booking form unless notified to the Owner in writing before the commencement of the holiday and in any event shall not exceed the number stated in the Property description;

6.4 All bookings commence at 3.00 pm on the first day of the holiday and end at 10.00 am on the day of departure, unless otherwise stated in the Property description.

7.1 The Client undertakes to keep the Property and all furniture fittings and effects in or at the Property in the same state of repair and condition as at the commencement of the holiday (reasonable wear and tear excepted) and to leave the Property in a clean and tidy condition at the end of the holiday;

If any items are lost or damaged during the holiday the Client shall be responsible for the cost of replacing with the same or similar or making good such lost or damaged items before the end of the holiday. Where a Security Deposit has been paid, any cost to the Owner of replacement or making good will be deducted from the Deposit;

7.2 The inventory displayed in the Property will be deemed to describe the contents of the Property correctly unless discrepancies are reported to the Owner or the caretaker within twenty-four hours of arrival;

7.3 The Owner reserves the right to enter the Property at all reasonable times, with or without workmen, for the purpose of inspection or to carry out any cleaning, repair or maintenance to the Property or equipment;

7.4 The Owner must be notified immediately if there are any complaints so that an investigation can be made if necessary. In no circumstances will compensation be made for complaints raised after the holiday has ended;

7.5 The Client shall not cause or allow to be caused any nuisance or annoyance to any occupant of any neighbouring premises;

7.6 The Owner shall have no liability to the Client for any loss or damage caused by any act or omission outside the Owner’s control or otherwise than through their own negligence;

7.7 Definitions of the areas in which the Property is located are intended to be indicative in a general sense only of the area and facilities offered. Both the area and facilities available vary from time to time and sometimes vary on a seasonal basis;

7.8 The description of the Property was accurate at the time of printing but features of the Property may be changed by the Owner from time to time;

7.9 The Client is authorised by all members of his party to sign the booking form on behalf of them all so that they shall be subject to these Conditions. The Client accepts responsibility for all damage to the Property or any of its contents or the loss of any of the contents during the letting to him caused by any member of his party or any person entering the Property with the consent of the Client or any member of his party apart from the Owner or any person authorised by the Owner;

7.10 This contract shall be deemed to have been made subject to English Law and the jurisdiction of the English Courts.